Are we losing the opportunity to create that personal connection with guests?

By | October 29th, 2017|

Are we losing the opportunity to create that personal connection with guests? In today’s online world it is becoming harder to create a personal connection with guests.  Along with automated check-in machines and bigger hotels that don’t want housekeeping/maintenance staff to be seen, are we losing the opportunity to formulate that personal connection with guests? [...]

It’s the business of sleep

By | September 5th, 2017|

So you have bought the motel or have owned/leased it for a while now… let me ask you a question!… Have you ever stayed in one of your own motel rooms? Well? Have you? After all, you are in the business of sleep so it is important to "test drive" what you are [...]

6 ways to update motel rooms your guests will love!

By | February 21st, 2017|

6 easy ways to update your motel rooms that guests will love! 6 ways to update that guests will love Ok so you have bought a regional motel or you are not getting the occupancy that you’re used to. Perhaps you are seeing a common theme within your online reviews.  Now is the time to update.  Below are 6 ways to update the motel rooms that guests will love and keep them coming back. […]

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First Impressions matter when coming from a guest perspective

By | December 22nd, 2016|

First impressions matter when coming from a guest perspective.  So many guests that book a motel room have changing expectations in line with the price they have just paid.  The more they pay the more they expect, the cheaper they pay the less they expect and finding that balance isn’t so hard to do, give your guests great first impressions and they will thank you….. So what do you do to make guest think “wow” when they first walk in?…….. […]

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Motel management must change to suit guests in today’s digital landscape

By | December 17th, 2016|

As the digital age has taken shape a newly empowered guest has evolved.  In order to survive motel management must take these guests into account and provide them with enhanced experiences accordingly or face extinction. Their power certainly lies in the many ‘C’ words that the digital landscape we now live in has provided them. Digital Darwinism is described by futurist and digital analyst Brian Solis as ‘the phenomenon where technology and society evolve faster than the organisation can adapt. […]

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