First Impressions matter when coming from a guest perspective

First impressions matter when coming from a guest perspective.  So many guests that book a motel room have changing expectations in line with the price they have just paid.  The more they pay the more they expect, the cheaper they pay the less they expect and finding that balance isn’t so hard to do, give your guests great first impressions and they will thank you….. So what do you do to make guest think “wow” when they first walk in?…….. […]

By | December 22nd, 2016|

Motel management must change to suit guests in today’s digital landscape

As the digital age has taken shape a newly empowered guest has evolved.  In order to survive motel management must take these guests into account and provide them with enhanced experiences accordingly or face extinction. Their power certainly lies in the many ‘C’ words that the digital landscape we now live in has provided them. Digital Darwinism is described by futurist and digital analyst Brian Solis as ‘the phenomenon where technology and society evolve faster than the organisation can adapt. […]

By | December 17th, 2016|
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