Why is there a difference between U.S.A Inns, B&B's and motels and Australian motels? Why is there a difference between U.S.A Inns, B&B's and motels and Australian motels? Even United Kingdom guests houses and hotels you can see the guests comfort is at the forefront of hoteliers minds. Has the hospitality industry changed so [...]
Need to create a boutique style motel to survive? Small Mum & Dad motels like my own will need to create a boutique style motel to survive. Having a point of difference for the right reasons, at your own motel will in turn, provide you with the guests that love to come back time [...]
6 Ways to ruin your motel. Whether you own a motel or are managing one, it is easy to fall into bad habits. Find out 6 things that you could be doing and what to do to change. Being unprofessional or rude Being unprofessional or rude as a manager or be it an [...]
Are we losing the opportunity to create that personal connection with guests? In today’s online world it is becoming harder to create a personal connection with guests. Along with automated check-in machines and bigger hotels that don’t want housekeeping/maintenance staff to be seen, are we losing the opportunity to formulate that personal connection [...]
It is the business of sleep! The business of sleep? So you have bought a motel or have owned/leased it for a while now… let me ask you a question!…Have you ever stayed in one of your own motel rooms? Well? Have you? After all, you are in the business of sleep so it is important [...]
Follow my blog with Bloglovin 6 ways to update that guests will love Ok so you have bought a regional motel or you are not getting the occupancy that you’re used to. Perhaps you are seeing a common theme within your online reviews. Now is the time to update. Below are 6 ways to update the motel rooms that guests will love and keep them coming back. […]
First impressions matter when coming from a guest perspective. So many guests that book a motel room have changing expectations in line with the price they have just paid. The more they pay the more they expect, the cheaper they pay the less they expect and finding that balance isn’t so hard to do, give your guests great first impressions and they will thank you….. So what do you do to make guest think “wow” when they first walk in?…….. […]
As the digital age has taken shape a newly empowered guest has evolved. In order to survive motel management must take these guests into account and provide them with enhanced experiences accordingly or face extinction. Their power certainly lies in the digital landscape we now live in has provided them. Digital Darwinism as described by futurist and digital analyst Brian Solis is “the phenomenon where technology and society evolve faster than the organisation can adapt” […]
