Are we losing the opportunity to create that personal connection with guests?

Are we losing the opportunity to create that personal connection with guests? In today’s online world it is becoming harder to create a personal connection with guests. Along with automated check-in machines and bigger hotels that don’t want housekeeping/maintenance staff to be seen, are we losing the opportunity to formulate that personal connection with guests? … Read more

It is the Business of sleep!

It is the business of sleep! The business of sleep? So you have bought a motel or have owned/leased it for a while now… let me ask you a question!…Have you ever stayed in one of your own motel rooms? Well? Have you? After all, you are in the business of sleep so it is … Read more

First Impressions Matter

First impressions matter when coming from a guest perspective. So many guests that book a motel room have changing expectations in line with the price they have just paid. The more they pay the more they expect, the cheaper they pay the less they expect and finding that balance isn’t so hard to do, give … Read more